People first
Creating moments of happiness starts with listening, understanding and caring about the details.
London · Client experience · Travel stories
Making every
journey count.
I’m Heather Evans, a client experience leader with a love of meaningful travel, thoughtful details and ideas that keep people exploring.
From the road
✳
01 A little about me
Curiosity, care
and a keen eye
for detail.
My career has taken me from the foundations of hospitality to leading Client Experience at Jacada Travel.
Along the way, I’ve cleaned hotel rooms, sold trips and worked in concierge. Each step has shaped how I think about the moments people remember: considered service, genuine warmth and the small details that make an experience feel personal.
Today I’m based in London and work with a team spread across the world, from Argentina and Kenya to Portugal and Indonesia.
02 What drives me
Client experience
Thoughtful ideas.
Lasting memories.
Globally minded
Working across cultures and time zones brings fresh perspectives and stronger experiences.
Always curious
The best ideas come from staying open to new places, stories and ways of seeing the world.
03 Notes from the road
Beyond the office
A life shaped
by exploring.
When I’m not thinking about client happiness, I’m usually exploring somewhere new: from a European road trip and a grand tour of India to trekking in Rwanda.
The open roadMountain air and a little adventure
A change of perspectiveTaking the scenic route
Local colourThe small details that stay with you
04 Say hello
Let’s start a
conversation.
For travel, client experience or a good recommendation, I’d love to hear from you.